顧客溝通
A 2 AM Complaint You Don't See Until 8 AM — That Time Gap Is Burning Your Money
A guest posts a one-star review on Google at 2 AM. You don't see it until 8 AM. In those six hours, three potential guests have already read it. The problem isn't that you're not working hard enough — it's that you don't have a 24-hour communication channel.